Security and management features

Avaya one-X Agent provides agents with secure implementation. The system stores passwords in an encrypted format.

Silent installation

With the silent installation mode, users can use the standard install package through command line interface (CLI) without the need of a graphical user interface. The system controls the installation options through parameters on a command line.

Secure connections through firewall

Avaya one-X Agent supports connections through a third-party, external, and VOIP-aware firewall.

User authentication through the enterprise directory

Avaya one-X Agent integrates with the existing enterprise directory. The Avaya one-X Agent application uses the Active Directory or LDAP user records for authentication and authorization.

Denial of Service protection

Avaya one-X Agent is protected against Denial of Service attacks.

Support for server load balancing across gatekeepers

Administrators can distribute the registration and usage of Communication Manager across multiple C-LAN circuit packs within a network region, thus increasing the performance and reliability for all IP endpoints.

Secure operation

Avaya recommends to use the Microsoft Windows Desktop applications with the most restrictive user privileges. In particular, the Avaya one-X Agent application must be used with unrestricted administrator privileges. In day-to-day operation, Avaya one-X Agent must have write access to the current user documents folder. The user documents folder is \Documents and Settings\<user>\Application Data\Avaya\Avaya one-X Agent\. The user can only modify the Current User registry hive.

Note

Agents or other persons using extensions in remote locations must not use the Avaya one-X agent feature for emergencies because IP endpoints do not dial or connect with local emergency services when dialing from remote locations.

CAUTION

Avaya is not responsible or liable for any damages resulting from misplaced emergency calls made from an Avaya endpoint. By using this product, it indicates that you have read this advisory and agree to use an alternative telephone to dial all emergency calls from remote locations.